Date Posted: December 1, 2022

Position: Phone and Email Customer Service Representative
Type: In-House, Full-time

Our company owns and manages three websites with resources for elementary school teachers. We're looking for a hard-working, experienced customer relations associate for a full-time position in our Tonawanda, NY office.

If you are chosen for this job, you will be asked to handle customer relations via phone, e-mail, and postal mail, as well as a variety of other office-related tasks.

If chosen for this position, you will be responsible for:
  • answering the phone and handling technical support issues, billing questions, pricing questions, and other questions about our products and services from customers
  • answering daily emails related to technical support issues, billing questions, pricing questions, and other questions about our products and services
  • setting up new customer accounts and processing orders from customers
  • communicating with customers to let them know the status of their accounts and orders
  • helping with a variety of other office-related tasks, such as marketing mailings, proofreading, scanning, paperwork, filing, etc.

Necessary job requirements:
  • professional, cheerful attitude when communicating with customers and coworkers
  • excellent written communication skills
  • comfortable making and receiving phone calls
  • experience working in an office environment
  • high level of computer literacy
  • experience with Microsoft Office suite or equivalent basics (Word, Excel, PowerPoint) and email clients preferred
  • able to work in-office (This is not a work-at-home position.)

Days & Hours:
  • 40 hours per week, Monday through Friday

Pay & Benefits:
  • Salary: Approximately $45,000
  • Health insurance (available to full-time employees)
  • 16+ paid holidays per year (including most school holidays)
  • Paid vacation time
  • 401(k) with match, after 1 year of employment
  • Ability to work hybrid 1 day per week, after 3 months employment

About Us
TPW Websites was founded in 2007. We own and manage websites with resources for teachers and students.

  •, a high-traffic subscription website with printable resources for K-5 teachers
  •, a subscription website with math practice lessons for students in Kindergarten through 5th grade

Our office is located in the City of Tonawanda. We currently have about a dozen in-house employees, including IT professionals, graphic artists, writers, customer support and sales staff. We are proud to be a small but growing Western New York business.

To Apply

To apply, please contact us at the e-mail address below.

In your e-mail, please include the following:
  • a PDF copy of your resume

Please note: This is an in-house position. We are not looking to hire at-home employees or 1099 freelancers at this time.

Thank you for your interest in this position.

Thank you for visiting our websites.
All Content Copyright 2023, T.P.W. Websites, LLC