JOB OPPORTUNITIES: CUSTOMER SERVICE REPRESENTATIVE
Date Posted: December 1, 2022
Position:Phone and Email Customer Service Representative Type:In-House, Full-time
Our company owns and manages three websites with resources for elementary school teachers. We're looking for a hard-working, experienced customer relations associate for a full-time position in our Tonawanda, NY office.
If you are chosen for this job, you will be asked to handle customer relations via phone, e-mail, and postal mail, as well as a variety of other office-related tasks.
If chosen for this position, you will be responsible for:
answering the phone and handling technical support issues, billing questions, pricing questions, and other questions about our products and services from customers
answering daily emails related to technical support issues, billing questions, pricing questions, and other questions about our products and services
setting up new customer accounts and processing orders from customers
communicating with customers to let them know the status of their accounts and orders
helping with a variety of other office-related tasks, such as marketing mailings, proofreading, scanning, paperwork, filing, etc.
Necessary job requirements:
professional, cheerful attitude when communicating with customers and coworkers
excellent written communication skills
comfortable making and receiving phone calls
experience working in an office environment
high level of computer literacy
experience with Microsoft Office suite or equivalent basics (Word, Excel, PowerPoint) and email clients preferred
able to work in-office (This is not a work-at-home position.)
Days & Hours:
40 hours per week, Monday through Friday
Pay & Benefits:
Salary: Approximately $45,000
Health insurance (available to full-time employees)
16+ paid holidays per year (including most school holidays)
Paid vacation time
401(k) with match, after 1 year of employment
Ability to work hybrid 1 day per week, after 3 months employment
About Us TPW Websites was founded in 2007. We own and manage websites with resources for teachers and students.
iKnowIt.com, a subscription website with math practice lessons for students in Kindergarten through 5th grade
Our office is located in the City of Tonawanda. We currently have about a dozen in-house employees, including IT professionals, graphic artists, writers, customer support and sales staff. We are proud to be a small but growing Western New York business.
To apply, please contact us at the e-mail address below.
In your e-mail, please include the following:
a PDF copy of your resume
Please note:This is an in-house position. We are not looking to hire at-home employees or 1099 freelancers at this time.